Customer Success Executive

Mission — Be the friendly voice of NatCamp. Help travellers and hosts get the most out of the platform and turn problems into happy endings. What you will do - Answer questions over chat, email and WhatsApp with warmth and speed - Resolve booking, payment and check-in issues - Onboard new hosts and guide them through their first bookings - Collect feedback and flag common problems to the team What we look for - Excellent Malay and English communication - Empathy, patience and a problem-solving mindset - 1+ year in support or hospitality; a love of the outdoors is a plus Compensation — RM 2,500 to RM 3,500 per month. Benefits - Flexible hours - Camping trips and stay credits - Health coverage - Clear path to team-lead roles