Frequently asked questions

Search by area and dates, open a camp you like, pick your dates and guests, and check out. You'll get a confirmation and can message the host directly.

Many camps are paid on arrival (cash, bank transfer or e-wallet); some accept online payment to confirm. The payment options appear at checkout for each camp.

Yes — go to Trips and cancel. The refund follows the camp's cancellation policy (Flexible, Moderate or Strict), shown before you confirm.

Some camps ask for a refundable deposit, collected on arrival and returned after your stay. It's shown clearly at checkout when it applies.

After your stay you can leave a review. Reviews must be honest and based on a real stay — see our Community Guidelines.

Open a ticket on the Support page. You'll get a ticket number and can track its status.

Hosting is invitation-only to keep the collection curated. Request an invite — if it's a fit we'll send you a link to set up your listing for review.

You start free. NatCamp may apply a small per-booking commission (around 3%) once enabled — we'll always tell you first, and you'll see your net payout on your earnings page.

Today most hosts collect payment from guests directly (on arrival or online). Your dashboard tracks every booking, what's collected, and your net payout.

Yes — block dates, set weekend/holiday pricing, sync external calendars (Airbnb/Booking.com via iCal), and rent out equipment as add-ons.

Mark the booking as a no-show from your Bookings page. Combined with your cancellation policy, this keeps your records accurate.

Honest negative reviews stay, but you can report a review that breaks the rules (off-topic, abusive, fake, contains personal info). See the host guide in our Community Guidelines.